Traffic Routing Changes

Incident Report for Learnsoft Platform and Support

Resolved

This incident has been resolved.

Posted May 03, 2024 - 23:30 UTC

Monitoring

We have rolled back the routing change so as to restore access to all customers while we determine the cause of the complications. We will communicate our plan for the next routing change.

Our team is currently monitoring performance with the rollback.

Posted May 03, 2024 - 23:03 UTC

Investigating

The team is actively working to resolve some issues related to the planned maintenance to update Traffic Routing to Learnsoft production sites.

Posted May 03, 2024 - 22:21 UTC

This incident affected: Learnsoft Platform (Learnsoft Application).