All Systems Operational
Uptime over the past 90 days. View historical uptime.
Learnsoft Platform Operational
90 days ago
99.99 % uptime
Today
Learnsoft Application ? Operational
90 days ago
100.0 % uptime
Today
Learnsoft API ? Operational
90 days ago
99.99 % uptime
Today
SFTP Services ? Operational
90 days ago
100.0 % uptime
Today
Data Services ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Analytics ? Operational
90 days ago
99.96 % uptime
Today
Learnsoft Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Related 3rd Party Platforms Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Cloud Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 8, 2024

No incidents reported today.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Traffic Routing Changes
Resolved - This incident has been resolved.
May 3, 23:30 UTC
Monitoring - We have rolled back the routing change so as to restore access to all customers while we determine the cause of the complications. We will communicate our plan for the next routing change.

Our team is currently monitoring performance with the rollback.
May 3, 23:03 UTC
Investigating - The team is actively working to resolve some issues related to the planned maintenance to update Traffic Routing to Learnsoft production sites.
May 3, 22:21 UTC
Traffic Routing Changes
Completed - The scheduled maintenance has been completed.
May 3, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:00 UTC
Scheduled - Friday, May 3 at 5pm EST (NO ACTION REQUIRED BY CLIENT):

Our team will be moving production (lsglm700) to enable all web requests to be routed through a cloud load balancer. This change should have no immediate impact on client’s using 700 sites. Although it is not mandatory at this stage, you can start accessing the production site using the new URLs that begin: app.learnsoft.com/ followed by your company's path.
May 3, 17:11 UTC
Reporting errors
Resolved - All reporting issues are now resolved. The issue was caused by an issue with a network share that required manual intervention to remove temp files that were no longer needed. Once these were removed, the share was accessible again and allowed reports to run.
May 3, 17:04 UTC
Monitoring - A fix has been put in place and all reporting is now working. We will continue monitoring for the next hour before considering this incident resolved
May 3, 14:46 UTC
Identified - An issue has been identified and a fix is being put in place. Updates to follow.
May 3, 14:38 UTC
Investigating - We are currently investigating an issue with standard reports on production Learnsoft sites. This includes standard reports, transcripts, course rosters, etc.

Updates will be posted here
May 3, 12:12 UTC
May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage